Frequently Asked Questions

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Maintenance and Service Questions

• Can a roof window leak?
• Do I have to re-lacquer the wood?
• Can I use any type of lacquer?
• How do I clean the outside windowpane?
• What does the guarantee cover?
• My pane is broken. What should I do?
• Do the hinges need lubrication?
• How do I get rid of snow on the outside pane?
• When cleaning the surface of the wood, what type of detergent should I use?

Maintenance and Service Answers

Can a roof window leak?

Do I have to re-lacquer the wood?
A: We recommend that you re-lacquer the wood annually. However, the need for re-lacquering depends on the humidity of the room in question.

Can I use any type of lacquer?
A: You can use any type of water-based lacquer available on the market. When applying it, ensure that the lacquering is put on evenly.

How do I clean the outside windowpane?
A: You clean the outside of the window by rotating the sash through 165 degrees, which gives you easy access to the outside pane. You should make sure to periodically clean the flashing as well for leaves to ensure the free flow of rainwater around the window.

What does the guarantee cover?
A: Please contact your point of purchase.

My pane is broken. What should I do?
A: Please contact your point of purchase.

Do the hinges need lubrication?
A: We recommend that you lubricate the hinges from time to time, in order to ensure a smooth rotation of your window.

How do I get rid of snow on the outside pane?
A: By opening the window, you can brush off the snow. We also recommend that you install a heating element directly under the window, ensuring not only that snow slides off more easily, but also that the risk of condensation on the interior of the pane is minimized.

When cleaning the surface of the wood, what type of detergent should I use?
A: Hot soapy water is good for surface cleaning. Please note, however, that frequent cleaning may increase the need for re-lacquering of the wood.